After-sales service

If you are not satisfied with our service or products, please contact our customer service. We believe that sincere communication can solve any problem.

 

Shipping efficiency

All products are handcrafted, which takes time to produce. We promise to ship within one week, with delivery times extended during holidays.

 

Color deviation

Due to differences in shooting time and display monitors, there may be some color deviation. Customers with strict color requirements, please consider carefully before placing an order.

 

Regarding damage

All products undergo strict inspection before leaving the factory. Please refuse delivery if there is any damage. We promise to reissue damaged items free of charge in cases of non-human damage.

Return Policy

We strive to ensure that every customer is satisfied with their customized products. However, we understand that circumstances may arise where a return is necessary. Please review our return policy for customized products below:

Quality Assurance:

All customized products undergo rigorous quality checks to ensure they meet our standards before being shipped.
If your customized product arrives with any defects or quality issues, please contact us immediately upon receipt.

Return Eligibility:

Due to the personalized nature of customized products, returns are generally not accepted unless there is a defect or error on our part.
Returns for reasons such as change of mind or incorrect customization details provided by the customer may not be accepted.

Defective or Incorrect Products:

If your customized product is defective or incorrect due to an error on our part, please contact us within 30 days of receiving your order to initiate the return process.
We may require photographic evidence or additional information to process your return request.

Return Procedure:

To request a return for a defective or incorrect customized product, please contact our customer service team with your order details and a description of the issue.
Once your return request is approved, we will provide instructions on how to return the product to us.

Refund or Replacement:

Depending on the nature of the issue and product availability, we may offer a refund or replacement for defective or incorrect customized products.
Refunds will be processed to the original payment method used for the purchase.

Non-Returnable Items:

Customized products that are free from defects or errors as per the original customization request may not be eligible for return.
Items that have been used, damaged, or altered after delivery may not be accepted for return.

Shipping Costs:

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
Original shipping charges are non-refundable unless the return is a result of our error.

Additional Terms:

Fantasylight_Painting reserves the right to refuse returns that do not meet the above criteria or if the return request is made beyond the specified timeframe.
We may assess a restocking fee for returns that do not meet our return policy guidelines.

 

 

By placing an order for customized products with Fantasylight_Painting, you agree to abide by the terms of our return policy outlined above. If you have any questions or concerns regarding returns, please contact our customer service team for assistance.